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Water Meter Installation: |
What is the deadline for booking appointments?
To ensure timely completion, you must book an appointment within 2 weeks of receiving this booklet.
How long does it take to install the meter?
A typical installation takes about 1 hour to complete, excluding any modifications that may be required.
Can I install the meter myself?
As part of the metering contract, you (or anyone in your household) are not allowed to install your own meter, even if the individual is a licensed plumber. Neptune is responsible for performing all installations. The Neptune meter installer is a subcontractor and is not allowed to perform any work other than installing the meter.
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Do I have to be home for the installation?
To complete an inside installation, an adult at least 18 years of age must be at home. If your meter is being installed outside, you will have to make arrangements for the installation, but it is not imperative that you are home at time of installation.
Do I have to pay for the meter?
There is no charge to the homeowner for the meter or the meter installation during the installation period of August 2009 to May 2010.
What is the metered water rate?
The water rate has not yet been determined. However, you will be informed when it is implemented.
What do I do if I get a high water bill?
Your water bill reflects household consumption. However, it is recommended that you check your inside plumbing for any potential leaks (i.e. - running toilets or dripping taps.)
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Meter Maintenance and Accuracy: |
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Who is responsible for maintaining the meter?
The District is responsible for future maintenance at no cost to you provided you take reasonable precautions to prevent damage. As with a hydro meter, it is illegal to tamper with the water meter.
How do I know the meter reading is accurate?
The water meters are factory tested and exceed the standards for accuracy set by the American Water Works Association.
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Who do I contact in an emergency situation?
For water meter related emergencies, please call 1-800-667-4387. For all other water related emergencies, please call 250-494-0431.
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SCHEDULE YOUR APPOINTMENT UPON RECEIPT OF YOUR BOOKLET
Call Toll Free 1-800-667-4387
Or
BOOK ONLINE @ www.watermeterappt.com (Project Code “I170”)
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